Your Questions Answered
We have provided some answers below
to the most frequently asked questions, however if you
do not find an answer to your question then please contact
us.
Do you have a mail order Catalogue
We are currently working on a mail order catalogue
for those clients who prefer to shop this way, or have friends
or family who have not got access to the Internet. Although our
paper based catalogue will not be able to include all pictures
or full pack descriptions, it will include all our products and
prices.
Do you supply
trade and wholesale
Yes we do, we currently supply a number of other
craft shops and Internet based craft suppliers with our range of
Professional Craft Packs. Our products are only supplied wholesale
for organisation to resell, and attract a first time minimum order
of £100 (any order size there after). For full details email
us with your organisations details so we can validate your enquiry.
If you do not wish to resell our products but feel your orders
are large enough for further discount then please see the next
question.
Do you have a
minimum order size
No your order can be anysize.
I only want one small item will
I still have to pay the normal postage and packing charge
Postage and packing has been worked out as the average across all clients,
however on average this is only half of the actual cost with CleverCut making
up the difference. Even if you order 100 items your postage charge is only
85p, however remember that if your order total is £25 or more (after
any discounts are applied) then your postage and packing is FREE. Orders delivered
outside the UK is subject to different post and packing charges, but we are
confident these are also the best rates around.
I want to pay
by debit or credit card, do I have to do this
online.
Yes, CleverCut do not process card payments, however these are processed through
either NoChex or PayPal, two very well recognised and respected online card
payment companies, both providing secure payment facilities.
I do not want
to pay online, or prefer not to use a debit or
credit card.
Not a problem, we are also happy to except payments via cheque or postal order.
Please make these out to CleverCut and send to our normal postal address. When
you order through the shop you can select this method of payment and your order
will be put together while we wait for your cheque or postal order to arrive.
Can I order via the telephone
We cannot takes orders via the telephone as all our staff are normally tied
up packing and distributing orders. We ask that if you cannot order via the
website then please send the order with a cheque or postal order to us and
will process it. Remember we can only take debit or credit cards through the
website, so if sending order by post please include a cheque or postal order.
I already have an order being processed by CleverCut,
can I add to this
Yes, but we advise that you email or telephone
first and advise us that you wish to do this, we will then be able
to confirm if your order is able to be added to. Sometimes orders
are already packaged up, weighed and stamped prior to despatch
that day, in this case it would be difficult to add to the order.
Can I order items
that are shown as Out of Stock.
You can order items that are shown as out
of stock, however these items will be back ordered and indicated
on your invoice that they will follow. Back ordered items are
normally in most cases sent out within 3-4 weeks, although for
the majority of orders this is quicker. |
