CleverCut Customer Services
The CleverCut Customer Services team are here to asist your online shoping experience. This section of the website should offer delivery information, returns policies and other helpful information, as well as our contact details.
Questions / Help
We have provided some answers below to the most frequently asked questions, however if you do not find an answer to your question then please contact us.
Do you have a mail order Catalogue
No, our catalogue of products is only available online at this website. We concentrate our efforts and finances on new products and producing a paper catalogue would be a full time job. If you see a product on the TV you are always able to phone and order this.
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Do you supply trade and wholesale
Alot of the products we sell are manufactured by one of our other companies, these are available to Trade customers (i.e. customers who own or run an bricks and mortar shop or warehouse or a valid online shop). If you are interested in trade then please visit www.craftswholesale.co.uk
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Do you have a minimum order size
No your order can be anysize. However FREE UK postage is available when your order is £19 or more (otherwise UK postage is £1.79)
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I only want one small item will I still have to pay the normal postage and packing charge
Postage and packing has been worked out as the average across all clients, however on average this is only half of the actual cost with CleverCut making up the difference. Even if you order 100 items your postage charge is only £1.79, however remember that if your order total is £19 or more (after any discounts are applied) then your postage and packing is FREE. Orders delivered outside the UK is subject to different post and packing charges, but we are confident these are also the best rates around.
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I want to pay by debit or credit card, do I have to do this online.
No, We can take a debit or credit card over the telephone, however we ask that you place your order first and simply do not proceed to paying for it, then give us a call with you order number and card details. If you are ordering outside of office hours then please email us and we can call you back and take payment that way.
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I do not want to pay online, or prefer not to use a debit or credit card.
Not a problem, we are also happy to except payments via cheque or postal order or we can phone you and take the payment over the telephone. Please make these out to CleverCut and send to our normal postal address. When you order through the shop you can select this method of payment and your order will be put together while we wait for your cheque or postal order to arrive.
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Can I order via the telephone .
Our staff are normally tied up packing and distributing orders, if you have to place the order via the telephone then please contact us, however during busy times we do put the answer machine on to allow us to finish despatching orders. If you are calling to order please be patient with us, if we are unable to take the order at that time then we would ask you to call back or take contact details so we can call you back.
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I already have an order being processed by CleverCut, can I add to this
Yes, but we advise that you telephone first and advise us that you wish to do this, we will then be able to confirm if your order is able to be added to. Sometimes orders are already packaged up, weighed and stamped prior to despatch that day, in this case it would be difficult to add to the order.
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